Data deletion requests

Request deletion of your personal data

This page explains how to request deletion of personal data collected by Alkademy through our website and mobile applications.

The fastest way to remove your personal data is to permanently delete your Alkademy account. Account deletion removes the personal data associated with your account, subject to the legal and operational retention exceptions described below.

To delete your account and associated personal data, go to Account deletion.

Data we may hold about you

Account & profile

  • Name, email address, phone number, profile photo, biography, and social links
  • Account preferences, notification settings, and role information

Learning activity

  • Course enrollments, lesson progress, quiz attempts, certificates, and bookmarks
  • Live class bookings, workshop participation, and learning partner activity

Communications

  • In-app messages, chat history, tutor requests, and support conversations
  • Marketing preferences and newsletter subscriptions

Commerce & billing

  • Subscription status, credit balances, purchase history, and invoices
  • Payment-related records retained where required for tax, fraud, or dispute handling

Device & technical data

  • Push notification tokens, session tokens, and security logs
  • Crash diagnostics collected through Firebase Crashlytics

Delete data without closing your account

  • Update or remove profile details from your account settings in the web dashboard or mobile app.
  • Unsubscribe from marketing emails using the unsubscribe link in any promotional message.
  • Disable push notifications from your device settings or within the Alkademy mobile app.
  • Request deletion of specific data categories by emailing support@alkademy.com from your registered email address. We will verify your identity before processing the request.

Data we may retain after deletion

Even after an account or data deletion request is processed, we may retain limited information where necessary to:

  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes, enforce agreements, and prevent fraud or abuse
  • Maintain financial records for completed transactions and refunds
  • Protect platform security and integrity
  • Complete secure removal from backups on our standard retention schedule

How to submit a request

  1. For full account and data deletion, use Account deletion or the Alkademy mobile app.
  2. For partial data deletion, email support@alkademy.com with the data you want removed.
  3. We aim to acknowledge requests within 7 days and complete verified deletion requests within 30 days, unless a longer period is required by law.

More information

Read our Privacy Policy for details on how we collect, use, and protect personal data.